Products & Services

Our Key Offering

EVOLUTION NCEMS

The NCEMS is a central system required by law providing electronic monitoring of LPMs, allowing both government agencies and private operators the ability to regulate distributed gambling. It also allows governments to monitor gambling at both national and provincial levels for taxation, fair play, anti-money laundering and problem gambling purposes and allows event-reporting in a secure environment with data encryption technology and proprietary protocols.

The Evolution NCEMS being a web-based system ensures accessibility from any location via a laptop, computer, tablet or smart phone. It is highly secure, all data is regularly backed up to the cloud and it caters for automatic restoration of data should any device fail. This means that the hardware requirements for each site is minimised in terms of servers and uninterrupted power supplies. This system has proven effective in gaming sites of all sizes, creating efficiency for both the operator and regulator.

The Evolution NCEMS is compliant with the prescribed technical standards – SANS 1718 parts 2 & 9. All hardware and software are hosted within a secure data centre and is tested and certified by accredited Testing Laboratories in South Africa.

Features of EVOLUTION NCEMS:

Remote Accessibility

Fault-finding is made quick and simple, with all software and firmware being remotely accessible and the remote-logging of diagnostic information. All System components were designed to be self-maintaining and therefore require no IT skills for system maintenance. A majority of configuration tasks of the system are automated thus making the installation and maintenance of the system simple and easy. Configuration templates are used within the system and the overall integrity is further enhanced by the verification of the LPM configuration and software.

Offline Capabilities

The Evolution NCEMS is an online system with offline capabilities. All information is available in real-time with an integrated mapping solution which allows stakeholders to manage LPMs within their estate or jurisdiction.

Multi-functional

Apart from its main purpose of monitoring, the Evolution NCEMS also features detailed management of all gambling assets, venues, licences and an inspectorate management system.

Turnkey Solution

The Evolution NCEMS was specifically designed for the LPM market in South Africa utilising the latest available technologies. Entirely conceived and built in South Africa, the System features custom built hardware, firmware and server components tightly integrated for a turnkey solution. The System is accessed via standard internet browsers for all user functionalities enhancing the end-user experience. Complex tasks are combined into simple tasks to allow execution by users and requires no technical “know-how” in order to operate the System.

Encrypted Data

“Real world” scenarios were a key consideration, and the Evolution NCEMS will not be compromised by machine changes, game conversions and other events such as ‘RAM clears’. The latest security standards and techniques are utilised to ensure that no aspect of the system’s information may be tampered with, even where collusion is possible. Whilst most gambling-related communication protocols are not encrypted, the Evolution NCEMS addresses this short-coming by ensuring that all data leaving the secure enclosure of the gambling machine is highly encrypted. Furthermore, significant (security) events are logged for diagnostic and auditing purposes.

Business Intelligence System (“BIS”)

This is an application which allows the operator to analyse business performance and collect comprehensive data from all gambling machines, regardless of their location. Its advanced features allow for a user-friendly interface between the user and the data, thereby ensuring that management is able to make critical decisions related to game performance, loyalty programs, trends and casino floor operations.

Machine Management
and Monitoring

We offer built-in support for various protocols. We communicate accurately with mechanical meters where no protocol exists, this is currently installed and in use within multiple jurisdictions by our Technical Partner (RGS). All protocols are directly supported by the Protocol Encryption Device (PED) hardware and software, there is no need for additional hardware and/or further protocol converters. The auto-configuration means that little technical skills are required to install and further maintain the system. The remote management of every aspect of the system means that it can be managed and maintained from anywhere in the world.

Our services

Helpdesk

24/7 Helpdesk and technical support servicing our key stakeholders (National Gambling Board, PLAs, ROs, ISOs and LPM Manufacturers) with a customer satisfaction rate exceeding 95%

Maintenance and Support Services

The provision of maintenance and support services are available to our customers by qualified NCEMS technicians and specialists.

Data Collection

Site data collection is performed with multiple checks are carried out to ensure the highest level of data integrity.

Cashless

A value-added service feature of the Evolution NCEMS is ‘Player Tracking’ with a card-based cashless system which is available as an option to clients.

The cashless module leverages the Player Tracking Unit (PTU), which features a Smart Card reader and a touch screen display.

An on-site cashier PC allows credit to be loaded onto and removed from player cards. All player transactions and balances are immediately backed up in the cloud.

*Cashless functionality can be added without losing the ability to accept notes.

Bureau Services

Bureau Services are offered and available to Independent Site Operators, providing assistance in relation to their gambling operations.

Training

Bespoke and specialised training programmes have been developed for LPM industry stakeholders. Further details of which may be obtained through our Helpdesk.