About us

History

Route Monitoring was formed as a Special Purpose Vehicle to bid for the National Central Electronic Monitoring System (NCEMS) tender to monitor all Limited Payout Machines (LPMs) within the South African Gambling Industry on behalf of the National Gambling Board. The tender was advertised on the 02 December 2016 and Route Monitoring was successfully appointed as the NCEMS Operator on 11 September 2017. Route Monitoring successfully transitioned the industry from the previous operator and commenced its monitoring operations on 20 December 2017. There are currently 2000 LPM sites and 12000 machines.

Route Monitoring has a technical partner – Route Gaming Solutions (RGS) who owns the current monitoring system as well as the Evolution NCEMS, which is the new version. The current monitoring system has been running for the last 14 years. The new Evolution NCEMS will be rolled out in phases during the second half of 2018. RGS is also a majority shareholder at Route Monitoring.

Vision

To be the trusted and reliable partner to the gambling industry.

Mission

To provide efficient, innovative and value-added gambling solutions

Values

  • We are responsive to the needs of our stakeholders
  • We do not compromise on quality in all our dealings
  • We are compliant with parameters governing the functioning of our organisation
  • We embrace and encourage delivery as a collective
  • We have passion and energy to serve our customers
  • We demonstrate concern for meeting and exceeding our customer needs
  • We embark on continuous customer engagement and follow ups
  • We are reliable
  • We will act and behave in a manner that demonstrates respect for our stakeholders
  • We promote trust and honesty in interactions with our stakeholders
  • We are ethical
  • We embrace diverse points of view, culture and communities

We take ownership of our work, actions and behaviours